For Admin, Reception, & Clerical Staff

Overcoming Unconscious Bias in the Workplace

⏰ 30 minutes (plus optional activities)

📜 Certificate of Completion

Expand your learning with our Non-Clinical course bundle!

Lead subject matter experts were Dovidio and van Ryn (Diversity Science) and Phelan (Mayo). Thank you to Przedworski for shepherding the course to completion and to countless learners who gave valuable input. Sponsored by Diversity Science.
What Your Colleagues Say:

“This is an excellent training course. It should be mandatory for all employees.”

“It was very informative and had real life experiences. This course should be offered more frequently to all staff members.”

“Nicely done. Engaging. Easy to take in and remember facts.”

“I liked the case studies, very much in tuned to today's cultural biases.”

Why do you need this course?

Research has shown that our biases, although often unintended, can influence the way we treat patients from minority and marginalized groups. These biases can prevent us from providing equally high-quality care to patients who come from different backgrounds than we do.

This course will give you the knowledge and strategies to help you live your values - treating people fairly and without bias. Most importantly, it includes practical, evidence-based strategies to prevent unintended and implicit biases from affecting you, your staff, your colleagues, and the patients you serve.

Learners will be able to:

Demonstrate an understanding of findings from the mind sciences on why we unintentionally behave in biased ways that are not consistent with our true values. 

Identify how our unintended biases can impact patients’ trust and adherence.

Apply practical, evidence-based strategies to prevent bias from impacting our behavior and to improve our patient care.

Course Format

This video learning course features engaging content delivered by experts in the field. Through informative presentations, real life examples, and interactive exercises, you will deepen your knowledge and develop practical skills for preventing biases from affecting you and the people around you. The self-paced format allows you to learn at your convenience, ensuring flexibility in your professional development.

Who Should Enroll

This course is designed for anyone in the workforce.

Why do Optum Health, Mayo Clinic, Boston Scientific, Hospital Association of New York, HealthPartners, Cleveland Clinic, the Permanente Medical Group, Sutter Health, Confluence Health, the Indiana Hospital Association, and the California Health Care Association, among others, choose our courses?

In their words:

#unmatched expertise | #the best we have seen | #truly evidence-based  | #top marks from our doctors | #head & shoulders above the rest  

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